We provide multiple secure payment options to ensure convenience and flexibility for our customers across Bangladesh.

✅ Accepted Payment Methods

• Cash on Delivery (COD)
• bKash / Nagad / Rocket (Mobile Banking)
• Bank Transfer
• Debit/Credit Cards (Visa, MasterCard, etc.)

All online payments are processed through SSL-secured, trusted third-party payment gateways in compliance with Bangladesh Bank guidelines and digital payment regulations.

🔒 Payment Processing & Liability

• All digital transactions are processed by licensed payment gateway providers approved under Bangladesh Bank regulations.
• We do not store or process sensitive financial data such as card numbers, PINs, or OTPs.
• In case of:
  • Payment failure
  • Transaction delay
  • Duplicate charge
  • Unauthorized deduction

👉 The issue must be resolved directly by the payment gateway provider or your respective bank/mobile financial service (MFS).

⚠️ Disclaimer

We (the merchant) shall not be held liable for any payment-related issues arising from third-party gateways, banking systems, or MFS providers.

⏱️ Order Confirmation & Processing

• Orders are confirmed only after successful payment verification.
• Once payment is received and verified, we immediately proceed with order processing and delivery.
• If payment is pending or failed, the order may be automatically cancelled.

📜 Legal Compliance (Bangladesh)

This payment system operates in accordance with:

• Bangladesh Bank Digital Payment Guidelines
• ICT Act 2006 (amended 2013)
• Consumer Rights Protection Act 2009 (Bangladesh)

Any disputes related to payment must follow the jurisdiction of Bangladesh law and regulatory authorities.

🔁 Refund & Return Policy

We aim to ensure customer satisfaction while maintaining a fair and transparent policy.

🔄 Return Policy

You may request a return under the following conditions:

✅ Eligible for Return

• Product is damaged, defective, or incorrect upon delivery
• Product is unused, unworn, and in original packaging
• Return request is made within 3 days of delivery

❌ Not Eligible for Return

• Change of mind after purchase
• Used, scratched, or damaged by customer
• Missing original packaging or accessories

💰 Refund Policy

✔ Refund Eligibility

• Approved return cases (damaged/defective/wrong product)
• Failed orders where payment was deducted but not confirmed

🔁 Refund Method

• Refunds will be processed via the original payment method:
  • bKash/Nagad → Returned to same account
  • Card → Refunded via payment gateway
  • Bank → Bank transfer

⏳ Processing Time

• Refunds may take 5–10 working days depending on the payment gateway or bank.

⚠️ Important Refund Disclaimer

• All refunds for online payments are processed through the respective payment gateway.
• We do not control gateway processing time or technical delays.
• Any dispute regarding transaction reversal must be handled with:
  • Payment gateway provider
  • Bank / Mobile financial service

🚚 Return Shipping

• If the return is due to our error (wrong/damaged product), we will bear the return cost.
• For other cases (if applicable), customer may bear the return shipping cost.

📞 Support

For any issues, contact us with:

• Order ID
• Payment details
• Issue description

We will assist you promptly and ensure a fair resolution.

🧠 Final Note

We are committed to:
✔ Fast order processing
✔ Transparent policies
✔ Customer satisfaction

👉 All confirmed payments are processed immediately from our end.